SHOPIFFA MERCHANT APP PRIVACY POLICY
Last updated: 30 March 2026
This Privacy Policy applies to the Shopiffa Merchant mobile application (the "Merchant App"), which is provided by SHOPIFFA e-commerce solutions Ltd ("SHOPIFFA," "we," "us," or "our") for merchants, store owners, and authorized merchant staff who use Shopiffa to manage their business operations.
By creating an account, signing in, or using the Merchant App, you agree to the collection, use, disclosure, and storage of information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly, information created through your use of the Merchant App, and certain technical information needed to operate and secure the service.
Information you provide to us
This may include:
- your name, store name, owner name, email address, phone number, and login credentials;
- your business profile information, such as category, business location, logo, and profile image;
- merchant onboarding or verification information, including documents you choose to upload;
- payment and payout information, such as mobile money details, bank account details, and related merchant payment settings;
- product information you create or upload, including names, descriptions, prices, stock levels, variants, categories, images, and videos;
- communications you send to SHOPIFFA support.
Information generated through your use of the Merchant App
This may include:
- order information, order status updates, cancellations, acceptance decisions, and fulfillment-related activity;
- merchant analytics and performance data, such as sales summaries, product performance, reviews, low-stock alerts, and payout history;
- notification data, including in-app notifications and the content or metadata needed to deliver them;
- records of password changes, account actions, terms acceptance status, and account deletion requests.
Automatically collected and technical information
When you use the Merchant App, we may collect limited technical information such as:
- device and app information, including app version and basic diagnostic or log data;
- push notification tokens used to send operational alerts and updates;
- authentication session data required to keep you signed in securely;
- usage information needed to troubleshoot issues, protect the service, and improve app performance.
Location-related information
The Merchant App may use address lookup and autocomplete features powered by Google Places to help merchants enter or update business location details. Search queries or address selections you submit through those fields may be processed by Google in accordance with Google's own privacy practices.
2. How We Use Information
We use your information to operate, maintain, and improve the Merchant App and related Shopiffa merchant services. In particular, we may use information to:
- create, authenticate, and manage merchant accounts;
- verify merchant identity or business details;
- display and manage store profiles, products, inventory, pricing, and media uploads;
- process, route, and manage orders and related merchant workflows;
- calculate revenue summaries, analytics, and payout information;
- send push notifications, operational alerts, account notices, and service communications;
- respond to support requests and communicate with you about your account;
- detect abuse, fraud, unauthorized access, and other security issues;
- enforce our terms, internal policies, and applicable legal requirements;
- improve the functionality, reliability, and user experience of the Merchant App.
3. When Information May Be Visible to Others
Some merchant information is intended to be visible within the Shopiffa platform so the service can function. For example:
- your store name, product listings, prices, descriptions, and product media may be visible to customers;
- order-related information may be visible to relevant customers, delivery personnel, and authorized SHOPIFFA personnel as needed to process and fulfill orders;
- support or operations teams may access account information when assisting with onboarding, verification, disputes, or technical issues.
We do not sell your personal information to third parties.
4. Third-Party Services and Service Providers
The Merchant App relies on third-party services to provide core functionality. These may process data on our behalf and under their own terms and privacy practices. Based on the current Merchant App implementation, these services include:
- Supabase, for authentication, database services, and file storage;
- Firebase Cloud Messaging, for push notifications;
- Google Places, for address autocomplete and location search features.
Third-party providers may process information only as needed to provide their services to us, unless they have their own independent relationship with you.
5. How We Share Information
We may share information:
- with service providers and vendors who help us operate the Merchant App;
- within the SHOPIFFA platform when necessary to support merchant operations, order handling, fulfillment, support, and compliance;
- when required by law, regulation, court order, subpoena, or lawful government request;
- when we believe disclosure is necessary to protect rights, safety, investigate fraud, or enforce our agreements;
- in connection with a merger, financing, restructuring, acquisition, sale of assets, or similar business transaction.
6. Data Retention
We retain information for as long as needed to provide the Merchant App and related merchant services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
If you stop using the Merchant App or request deletion of your account, we may delete or anonymize certain information, but we may retain information that is reasonably necessary for legitimate business purposes, security, fraud prevention, tax, accounting, legal compliance, dispute resolution, or recordkeeping.
7. Your Choices and Rights
Depending on how you use the Merchant App, you may be able to:
- review and update certain merchant profile information in the app;
- update your password from within the app;
- manage some notification preferences through your device settings;
- request access to, correction of, or deletion of certain personal information;
- delete your merchant account through available in-app flows or by contacting us.
Please note that deleting your account may not immediately remove all records where retention is required for legal, operational, fraud-prevention, or financial reconciliation purposes.
8. Security
We use reasonable administrative, technical, and organizational safeguards to protect information processed through the Merchant App. However, no system can be guaranteed to be completely secure, and you are responsible for keeping your login credentials confidential and for notifying us promptly if you believe your account has been compromised.
9. Children's Privacy
The Merchant App is intended for merchants, business owners, and authorized business representatives. It is not intended for children, and we do not knowingly collect personal information from children through the Merchant App for merchant-account use.
10. International and Regional Use
The Merchant App is operated by SHOPIFFA and is intended primarily for use in SHOPIFFA's operating markets, including Uganda. By using the Merchant App, you understand that your information may be processed and stored in jurisdictions where our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the "Last updated" date above. Your continued use of the Merchant App after changes become effective means you accept the updated Privacy Policy.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Email: legal@shopiffa.ug
General support: info@shopiffa.com