Last updated: 31 May 2026
These Merchant Terms and Conditions govern the relationship between SHOPIFFA E-Commerce Solutions Ltd ("SHOPIFFA") and any business, company, organization, sole proprietor, or individual ("Merchant") that registers to sell products through the SHOPIFFA platform.
By creating a merchant account, listing products, or using SHOPIFFA's services, the Merchant agrees to comply with these Terms and Conditions.
SHOPIFFA operates as a technology platform that facilitates transactions between customers and independent merchants.
The Merchant acknowledges and agrees that:
The Merchant remains the seller of all products listed on the platform.
The Merchant retains ownership of all products until delivered to the customer.
SHOPIFFA does not purchase products from the Merchant for resale.
SHOPIFFA does not become the owner of the Merchant's inventory.
SHOPIFFA acts solely as a marketplace and service facilitator.
Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, or agency relationship between SHOPIFFA and the Merchant.
To register as a Merchant, applicants must:
Be at least 18 years of age.
Have legal authority to operate a business.
Provide accurate registration information.
Possess all licenses, permits, and approvals required by law.
Comply with Ugandan laws and regulations.
SHOPIFFA reserves the right to approve or reject any application.
Merchants must provide:
Business name.
Business address.
Contact information.
National ID or company registration documents.
Tax Identification Number (where applicable).
Banking or payment details.
The Merchant is responsible for maintaining accurate account information.
Merchants may list products through their merchant accounts.
The Merchant is solely responsible for:
Product descriptions.
Product images.
Product pricing.
Product specifications.
Product warranties.
Product quality.
Product availability.
Merchants must ensure all information provided is accurate and not misleading.
Merchants shall not list or sell:
Illegal products.
Counterfeit products.
Stolen goods.
Dangerous goods prohibited by law.
Expired medicines.
Fraudulent products.
Products that infringe intellectual property rights.
Any products prohibited by SHOPIFFA policies.
SHOPIFFA may remove prohibited listings without notice.
The Merchant confirms that:
All listed products belong to the Merchant or are legally authorized for sale.
The Merchant has authority to sell all listed products.
The Merchant bears all risks associated with product ownership.
Ownership of products remains with the Merchant until transferred to the customer.
Merchants determine their own product prices.
The Merchant is responsible for:
Pricing accuracy.
Price updates.
Promotional pricing.
Compliance with applicable laws.
SHOPIFFA may require correction of obvious pricing errors.
The Merchant is solely responsible for:
VAT obligations.
Income taxes.
Withholding taxes.
Local government taxes.
Any other taxes arising from product sales.
The Merchant shall account for and remit all applicable taxes in accordance with Ugandan law.
SHOPIFFA's fees and commissions, where applicable, may be subject to taxes under applicable laws.
Upon receiving an order, the Merchant shall:
Prepare products promptly.
Ensure product accuracy.
Ensure products are in saleable condition.
Package products appropriately.
Cooperate with delivery arrangements.
Repeated order fulfillment failures may result in account restrictions.
SHOPIFFA may coordinate delivery through independent order deliverers.
Merchants agree to:
Hand over correct products.
Verify order details before dispatch.
Cooperate with riders and logistics personnel.
SHOPIFFA does not guarantee specific delivery times.
Merchants shall cooperate in resolving:
Product defects.
Wrong product deliveries.
Missing products.
Product quality disputes.
Merchants may be required to accept returns or issue refunds where justified under applicable law or SHOPIFFA policies.
Merchants shall not:
Mislead customers.
Manipulate reviews.
Engage in fraudulent activity.
Circumvent the platform to avoid agreed fees.
Abuse customers, riders, or SHOPIFFA staff.
Misrepresent products.
The Merchant agrees to pay applicable:
Platform commissions.
Subscription fees.
Service fees.
Advertising fees.
Other fees agreed between SHOPIFFA and the Merchant.
SHOPIFFA may update fees upon reasonable notice.
SHOPIFFA may require verification of:
Identity.
Business ownership.
Product authenticity.
Regulatory compliance.
Failure to complete verification may result in suspension or termination.
Merchants grant SHOPIFFA a non-exclusive license to display:
Product names.
Product descriptions.
Product images.
Business names.
Logos.
For the purpose of operating and marketing the platform.
SHOPIFFA may suspend or terminate a Merchant account for:
Fraud.
Repeated customer complaints.
Sale of prohibited products.
Violation of these Terms.
Failure to complete verification.
Conduct that damages the platform's reputation.
SHOPIFFA shall not be liable for:
Loss of profits.
Loss of business opportunities.
Customer purchasing decisions.
Merchant inventory losses.
Indirect or consequential damages.
SHOPIFFA's liability shall be limited to the extent permitted by law.
The Merchant agrees to indemnify and hold harmless SHOPIFFA, its directors, officers, employees, agents, and affiliates from claims, damages, liabilities, penalties, losses, or expenses arising from:
Merchant products.
Merchant conduct.
Tax obligations.
Regulatory violations.
Breach of these Terms.
Merchants shall keep confidential any non-public information obtained through the platform and shall not misuse customer information.
These Terms and Conditions shall be governed by and interpreted under the laws of the Republic of Uganda.
SHOPIFFA may amend these Terms from time to time.
Continued use of the platform after amendments constitutes acceptance of the revised Terms.
SHOPIFFA E-Commerce Solutions Ltd
P.O. Box 163120 Kampala GPO Muyenga, Uganda
Phone: 0783103292
Email: info@shopiffa.com
Website: www.shopiffa.com
By registering as a Merchant, the Merchant confirms that they have read, understood, and agreed to these Merchant Terms and Conditions.